What if my room is damaged?

If a guest discovers any damages or malfunctions in their room, they must immediately report it to the Front Desk. Failure to report damages may result in the guest being held responsible for repairs or replacements. We reserve the right to assess and determine the extent of damages. The guest will be informed of the associated costs for repairs or replacements, and the charges will be applied to the guest’s credit card on file. Guests are responsible for the care and maintenance of the room during their stay. Any damages caused by the guest, or their visitors will be the financial responsibility of the registered guest. This includes, but is not limited to, damages to furniture, fixtures, linens, and electronic devices. Upon check-in and check-out, our staff conducts a thorough inspection of each room. Any preexisting damages will be noted, and guests are encouraged to report any discrepancies to the Front Desk within 60 minutes of entering the room.

Can we have visitors?

As a guest at The Locale Hotel, you are permitted to have visitors between the hours of 8 a.m. and 10 p.m. Visitors may not stay overnight. If you would like to host visitors during your stay with us, please ensure that they stop by our Front Desk upon arrival. Unregistered visitors are not permitted to use any facilities, including but not limited to the pool and fitness area. However, everyone is welcome at Bonfire Urban Kitchen, the on-site restaurant.

Do you charge a resort fee?

We charge a USD $30 per night hospitality fee. In addition, rates are subject to a 13% government tax and a 7% gratuity charge.

Do you require a security deposit?

While a deposit will not be collected, guests are required to present a valid credit card upon check-in to cover any loss or damage of property that may occur in their rental unit during their stay.

Does The Locale Hotel allow smoking?

The Locale Hotel is a 100% smoke-free property, every room is equipped with a smoke detector. Smoking inside of the rooms is not permitted and will incur a $250 cleaning fee that will be applied to your credit card. We appreciate your cooperation in maintaining a smoke-free environment for all our guests.

Do you allow pets?

The Locale Hotel has a strict “no pet” policy. We appreciate your understanding.

What is your hurricane policy?

If a hurricane warning is issued for the Cayman Islands by the National Hurricane Center within seven days of your scheduled arrival date, you may call or email to reschedule your reservation, or cancel your reservation and receive a full refund. If a hurricane warning is issued during your stay and you are forced to depart early, a refund will be issued for any unused nights.

*A hurricane is characterized as a well-defined system of showers and thunderstorms with a distinct circulation center and maximum winds of 74 mph (64 knots) or greater.

What is your deposit policy?

Unless noted otherwise on your official reservation confirmation, the following deposit and cancellation policies will be applied.

Deposit Policy (Nights of Jan. 2 to Dec. 23):

  • A credit card is required as a guarantee upon booking a reservation.
  • A 1-night deposit including room charge, hospitality fee and taxes, will be charged at time of booking, prior to issuing a confirmation.
  • If the hotel does not receive a deposit within 72 hours of booking, then the hotel reserves the right to cancel a reservation without notice.
  • The remaining balance may be charged at any time within 7 days of check-in.

 

Holiday Deposit Policy (Dec. 24 to Jan. 1):

  • The holiday travel period extends from the night of December 24th up to and including the night of January 1st.
  • A 3-night minimum stay is required for all reservations which fall within the holiday travel period.
  • A credit card is required as a guarantee upon booking a holiday reservation.
  • A 50% deposit including room charge, hospitality fee and taxes, will be charged at time of booking, prior to issuing a confirmation.
  • If the hotel does not receive a deposit within 72 hours of booking, then the hotel reserves the right to cancel a reservation without notice.
  • The remaining balance may be charged at any time within 30 days of arrival.