Skip to content

Privacy Policy

This Privacy Policy covers our treatment of information that we gather when you are accessing or using our Websites or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

What information does The Locale Hotel Grand Cayman collect?

When you use our website we may collect any personal information that you choose to send to us or provide to us. If you contact us through the Websites, we will keep a record of our correspondence.

We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and e-mail address. The types of information we may collect directly from our customers include: name, username, email address, postal address, phone number, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.

When you visit the Websites, we automatically collect certain information related to your device, such as your device’s Internet Protocol (IP) address, referring website, what pages your device visited, and the time that your device visited our Website.

We automatically keep track of user activity in relation to the types of Services our customers and their users use, and performance metrics related to their use of the Services.

We automatically log information about our customers and their users when you use one of the Services including IP address.

We use various technologies to automatically collect information which may include saving cookies to users’ computers.

By booking, guests agree to receive email and text communications with reservation details, updates, and other offers from The Locale Hotel Grand Cayman. Message and data rates may apply. Consent is not a condition of purchase.

Guests may unsubscribe from marketing emails by using the link at the bottom of an email or message STOP to opt out of text communications. Guests may also opt out of email and/or text communications by emailing a request to [email protected].

How do we use the information?

We will use the information we collect via our Websites:

  • To administer our Website and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
  • To analyze customers’ use of the Websites for trend monitoring, marketing and advertising purposes;
  • For purposes made clear to you at the time you submit your information – for example, to provide you with information you have requested about our Services;
  • As part of our efforts to keep our Website safe and secure.

We may use the information we collect from our customers and their users in connection with the Services we provide for a range of reasons, including to:

  • Provide, operate and maintain the Services;
  • Process and complete transactions, and send related information, including transaction confirmations and invoices;
  • Manage use of the Services, respond to inquiries and comments and provide customer service and support;
  • Send customers technical alerts, updates, security notifications, and administrative communications;
  • Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities;
  • For any other purposes about which we notify customers and users.

We may also use the information you send to us via the Websites and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time.

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

  • If The Locale Hotel Grand Cayman has received your Personal Information in the United States and subsequently transfers that information to a third party agent or service provider for processing, we remain responsible for ensuring compliance with Privacy Shield commitments.
  • Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with such transactions. Personal Information could be one of the assets transferred to or acquired by a third party.
  • Protection of The Locale Hotel Grand Cayman and Others: We reserve the right to access, read, preserve, and disclose any information as necessary to comply with law or court order; enforce our agreements; or protect our rights, property, or safety.
  • Disclosures for National Security or Law Enforcement: Under certain circumstances, we may be required to disclose your Personal Information to public authorities.

Is Personal Information about me secure?

We use technical, organizational and administrative security measures to protect your information. However, no system can be guaranteed 100% secure. Any accounts you create are protected by a password, and it’s your responsibility to safeguard that access.

Cookie Policy

We use cookies to remember preferences and support login sessions. These may be first-party or third-party cookies. We use them to:

  • Assist you in navigation;
  • Assist in login and your ability to provide feedback;
  • Analyze your use of our products or services;
  • Support marketing efforts.

We classify cookies into:

  • Strictly Necessary Cookies
  • Statistics Cookies

Strictly Necessary Cookies

These cookies are essential and usually only set in response to actions made by you. They don’t store any personal data.

Statistics Cookies

These help us analyze traffic and visitor behavior. Examples include:

  • Facebook API – facebook.com
  • Google Analytics – google.com
  • Sojern – sojern.com

Your Privacy Rights

You can opt out of promotional emails or text messages using the unsubscribe link or or by messaging STOP. You can also email us at [email protected].

International Data Transfers

Your data may be transferred and processed in the United States or other countries. We’ll always protect your information in line with this policy.

Linked Websites

Our site may contain links to third-party sites. We are not responsible for their privacy policies. Please review them separately.

Children

We do not knowingly collect information from anyone under 16. If you believe a child has submitted Personal Information, contact us at [email protected].

Will The Locale Hotel Grand Cayman ever change this Privacy Policy?

We may update this Privacy Policy. We’ll notify users of significant changes when legally required. Please check back periodically.

What if I have questions about this policy?

Email us at [email protected] with questions or concerns.